Delivery Manager CRM

Why Billennium?

We are a global technology company providing IT services and digital solutions to clients around the world. Headquartered in Poland, with offices in Canada, Malaysia, Germany, Switzerland and India, we bring together over 1,700 professionals who share one mission -to harness technology and innovation to make the world run better. At the heart of Billennium is our vibrant and people-centric culture, where everyone’s potential matters. We embrace diversity, inclusion, and flexibility, empowering our employees to grow and thrive.

Our values - captured by the acronym TIGER - define who we are and how we work: Trust, Innovation, Growth, Energy, Responsibility – guide us in everything we do.

We’re looking for a senior/mid Delivery Manager who thrives at the intersection of business, technology, and people leadership.

In this role, you will lead high-impact mostly Salesforce-driven initiatives, manage and grow consulting teams, and partner with international clients to deliver measurable business value.

This is a 360 role – combining delivery ownership, commercial accountability, and people management – ideal for someone who enjoys both strategic thinking and hands-on leadership.

• Lead and grow a team of consultants (development, mentoring, performance & engagement)
• Own end-to-end delivery for client projects, ensuring quality, efficiency, and profitability
• Act as a trusted partner for international clients, managing relationships and expectations
• Drive smart staffing decisions (allocation, utilization, redeployment) aligned with business goals
• Support pre-sales and contribute to winning new business (incl. work with Salesforce CRM pipeline)
• Oversee complex delivery landscapes (integrations, multi-system environments, evolving client needs)
• Proactively manage risks, escalations, and opportunities for account growth

• Proven track record in leading delivery and managing teams in IT environments (10+ FTE)
• Experience in CRM ecosystem (Salesforce, Sales Cloud, Marketing Cloud, integrations, MuleSoft or similar)- huge plus!
• Background in complex, enterprise-scale and international projects
• Strong commercial mindset (margin, utilization, delivery efficiency)
• Experience working directly with clients and managing stakeholders/vendors
• ITIL knowledge
• Service Management is a must
• Excellent communication skills and ability to build long-term relationships
• Ability to navigate ambiguity, drive decisions, and operate in a fast-paced environment

• Professional development – continuous learning opportunities and internal mobility.
• Comprehensive benefits – enjoy Udemy for Business and Worksmile platform.
• Flexibility – adaptable working hours and remote/hybrid work options.
• Global collaboration – work with diverse international teams across continents.
• Innovative environment – be part of a forward-thinking, growth-oriented workplace.
• Team-building traditions – including our annual company event.