At least 5 years of experience as Specialist supporting applications (analysis and providing solutions for incidents, problems and changes), preferred experience in work as second line support
Ability to learn quickly new technologies and business processes
Knowledge of relational data base (Oracle)
Good knowledge of SQL/MS SQL, PL/SQL, Unix/linux, Sharepoint
Knowledge of Documentum platform (for system services based on Documentum)
Ability to plan and organize the work of teams
Customer oriented
ITIL Foundation Certificate
Being fluent in at least one of the main IT technologies.
Analytical skills
Knowledge of software building process
General knowledge of business processes
Knowledge of ITIL and Release Management proces (ITIL Foundation Certificate)
Readiness to work in the project or operations
Good knowledge of Windows Server 2008, SQL Server 2008 and IIS 7
Knowledge of HP ALM / HP Quality Center from administrative perspective
